In an effort to provide the best possible service for their customers and encourage career growth and development for their employees, Green Lawn Fertilizing and their pest division Green Pest Solutions have initiated a quarterly cross-training program for all of their employees. They understand that their company would not be successful without satisfied customers. They continue their training events throughout the season on many different topics so that they are always able to address any concerns their customers may have. “To continue on their mission of building an industry leading Lawn Care and Pest Control Company, training is crucial to their growth plan,” says Matt Jesson, President, Green Lawn Fertilizing. With continuous quarterly training Green Lawn Fertilizing will continue to grow as an industry leading company.
During their most recent training session, they covered a variety of topics including an overview of their fall fertilizing and tree and shrub services, an introduction to their measuring process, the value of great customer service, and a hands-on demonstration of a termite treatment.
In addition to expanding their employees’ knowledge of lawn and pest control issues, cross-training helps to build relationships between coworkers. Due to the nature of their business, many of their employees are out of the office. Although they speak to each other daily, they don’t always have the chance to see their coworkers. Team-building initiatives, like their training events, are one way that Green Lawn Fertilizing emphases leadership and training.
Addressing Weaknesses, Employee Performance and Consistency
Working in this Green industry can be extremely difficult as they constantly have to conform with new lawns, changes to products and address the weaknesses within the workplace. By instituting quarterly training rodeos, their managers provide the opportunity for all employees to strengthen the skills needed to improve upon within specific areas. This supplements and reduces the risk of their being weak links, lack of communication and lack of competence within the company. Furthermore, this reduces the need for others to rely heavily on others.
By providing these essential company training days, their staff becomes even more competent, knowledgeable and aware of all the subjects within the company. Providing these training days enables their employees to have a stronger understanding of the Green Industry and the responsibilities of his or her job within the industry. Moreover, this builds a high level of confidence and competence to continue to push their employees onto further accreditations and certifications that relate to cutting edge industry developments. At Green Lawn Fertilizing and Green Pest Solutions, they encourage their employees to stay confident and competent by staying on top of ever-changing Green Industry standards to supplement their company with further growth as they become an industry leading company.
Structured quarterly training programs ensure employees have ongoing consistent experience and background knowledge within the Green Industry. The structured consistency is particular relevant for Green Lawn Fertilizing’s and Green Pest Solution’s policies, procedures, products and applications. All employees need to be aware and are constantly trained around the expectations and procedures within their company and industry. This also includes understanding security, discrimination and organizational responsibilities. Instituting training programs on a continual basis throughout the year permits employees to contain the essential exposure of this vital information.
At Green Lawn Fertilizing and Green Pest Solutions, they continually push their employees for operational excellence. However, that doesn’t mean they don’t have fun doing so. At this particular training day, each department chair was given ten WAWA gift cards to hand out to an employee that stood out during training. Employees with access to training and development programs have the ability to take advantage Green Industry standards over employees in other companies who are left to seek training opportunities on their own. At Green Lawn Fertilizing and Green Pest Solutions they place a strong emphasis and investment in training that makes the company an overall better workplace and enables overall growth.
A cross-training day brings all of their employees together and allows their employees to share their knowledge. Their sales representatives, technicians, and office staff all have a unique view of how their department contributes to the company. When they work as a team, employees are able to see how every part of the company contributes to provide a great overall experience for their customers.
As they continue to grow, Green Lawn Fertilizing and Green Pest Solutions remains committed to providing a quality service and employing the best people to give their customers an outstanding experience. They strive to bring out the best in their employees so that they can always exceed their customers’ expectations.
Green Lawn Fertilizing
Green Lawn Fertilizing is an independent lawn and pest control company that founded in 2004. Under the leadership of Matt Jesson, President and Owner of Green Lawn Fertilizing and Green Pest Solutions, they are dedicated to becoming an industry leading company in the Lawn and Pest Industry. The company is currently ranked 16th in the country by Landscape Management Magazine, August 2011. They perform lawn fertilizing management services for residential and commercial clients. Green Lawn Fertilizing also has a branded Pest Control Division—Green Pest Solutions. They are active members of PLANET, National Landscape Association and NPMA—National Pest Management Association.